Last Revised: 6th June 2023
Please read this information carefully and retain it for your records.
What information Physiocare 360 collects and holds
Physiocare 360 will need to collect your Personal Information in order to provide clinical services to you.
Personal Information includes, but is not limited to, the following:
Names, addresses and contact details;
Private health care details (where available) for identification and claiming purposes; and
Medical information including medical history, medications, allergies, adverse events, social history, family history and risk factors.
How Physiocare 360 collects your Personal Information
Physiocare 360 may collect your Personal Information in a number of ways including, but not limited to:
Directly from you, for example: the information you provide to Physiocare 360 in any Patient Information Sheet;
During the course of providing clinical services to you;
From your guardian or responsible person; and
From any other involved healthcare specialists.
How Physiocare 360 holds your Personal Information
Physiocare 360 may store your Personal Information in various forms including:
As visual – x-rays, CT scans, videos and photographs; and
As audio recordings.
Physiocare 360 takes reasonable steps to maintain the security of your Personal Information and to protect it from unauthorised disclosures.
Storage and Security
Physiocare 360 takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
Your personal information is stored in secure electronic databases. We use a number of appropriate security procedures and technology to protect this information. We also take measures to remove your personal information when it is no longer required for the purpose for which it was collected.
Your Personal Information Collected from physiocare360.com.au
We take care to ensure that the personal information you give us on our website is protected. You can access external websites by clicking on links we have provided. These other websites are not subject to Physiocare 360 privacy standards, policies and procedures. Please refer to their privacy statements and/or Privacy Officers regarding the information stored, gathered and presented via that website.
How Physiocare 360 uses your Personal Information
Physiocare 360 may use your Personal Information only for the following purposes:
To provide clinical services and treatments to you; and
For claims and payments.
When Physiocare 360 discloses your Personal Information
Physiocare 360 may disclose your Personal Information to third parties who are engaged by Physiocare 360. These third parties are required to comply with this policy.
Physiocare 360 may also disclose your Personal Information:
To your authorised representatives or advisers, or otherwise when you ask Physiocare 360 to do so;
To other Health Professionals involved in your care e.g. GP, Specialist, other Allied Health Professionals; and
When there is a statutory requirement for Physiocare 360 to do so. In these circumstances, Physiocare 360 will notify you that there is a statutory requirement to disclose certain personal information, e.g. Insurance Companies, Health Fund agencies; and to Government and regulatory authorities as required or authorised by law.
Advertising and Marketing
Physiocare 360 as a regulated health service, must comply with National Advertising Law. We take your privacy very seriously, and we also expect third-party advertisers to respect user privacy. Physiocare 360 will not use your personal information in any way to advertise services or in such a way that identifies you as a patient.
Personalised advertising features may at times be used by Physiocare 360, such as AdWords via Google or location targeting advertisements via social media platforms.
Any marketing emails you receive from Physiocare 360 must provide you with an ‘Opt-Out’ feature. This is to allow you to request not to receive direct marketing communications in the future from Physiocare 360.
How you may access or correct your personal information, or make a privacy complaint
If you wish to access any of your Personal Information held by Physiocare 360 or would like to correct any errors in that information, please contact Physiocare 360 by:
Phone: (08) 8490 0711
Mail: 397 Goodwood Road, Westbourne Park, SA 5041
You may also use these contact details to notify Physiocare 360 of any privacy complaint that you may have against Physiocare 360, including if you think that Physiocare 360 has failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. Physiocare 360 asks that any complaints please be made in writing.
Physiocare 360 is committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for a response to the complaint.
While Physiocare 360 hopes that it will be able to resolve any complaints you may have without needing to involve third parties, you may also wish to lodge a complaint with a relevant regulator such as the Australian Information Commissioner. www.oaic.gov.au